Refund policy

Last updated: October 12, 2026

The NOVA SHOP US children’s stories are digital PDF products purchased through Hotmart.

Before paying, review the story title, price, applicable taxes, delivery information, guarantee period, and refund conditions displayed by Hotmart for the selected offer. The applicable guarantee period is the period displayed by Hotmart for that offer before payment and in the purchase details.

To request a refund or help with a refund request:

1. Open the purchase details in your Hotmart buyer account or use the support route provided in the Hotmart purchase confirmation.
2. If you need help identifying the purchase or the correct support route, email soporte@usenovashop.com.
3. Include your full name, the email used for the purchase, the story title, and the Hotmart transaction number if available. Do not send passwords or full payment-card information.

Requests may include duplicate charges, delivery of a different product, or a technical access problem that cannot be resolved. Eligibility and timing depend on the guarantee and conditions shown for the active Hotmart offer, the circumstances of the purchase, and applicable law.

Approved refunds are returned through the payment process used by Hotmart where possible. A bank or payment provider may require additional processing time after approval.

Nothing in this policy limits consumer rights that cannot legally be waived.